Privacy Policy

Privacy Policy

Introduction

Welcome to https://quad-biking-jebel-ali-dubai.terratrek.net (referred to as “Quad Biking Jebel Ali Dubai,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, handling, and protection of information from users accessing our website, utilizing our services, or interacting with us through various channels.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://quad-biking-jebel-ali-dubai.terratrek.net.
  2. Any mobile applications, software, or digital services associated with our brand.
  3. Interactions between our users and our customer support team via email, phone, text messages, or other communication channels.

Please note that this policy does not extend to third-party platforms, applications, or services linked to or from our website, as these entities have their own privacy policies which govern the use of your data. We encourage you to review these policies before providing any personal information.

Processing Activities

Your interactions with us may involve several data processing activities, including:

  1. Account Creation and Management: When you create an account with us, we collect and store your account details, such as your name, contact information, and login credentials.
  2. Payment Transactions: We process payment information when you make purchases or subscribe to our services. This includes cardholder data, billing addresses, and transaction history.
  3. Communication: We may reach out to you via email, phone, or SMS for transactional purposes (e.g., order confirmations, shipping updates) or promotional communications (newsletters, marketing campaigns).
  4. Data Collection Through Interactions: Our website and applications use various technologies to gather data about your interactions, such as pages visited, features used, and search queries.
  5. Social Media Integration: If you choose to connect your social media accounts with our services, we may access and store information from those accounts (subject to each platform’s privacy settings).

Personal Data Collection

We collect several types of personal data, including but not limited to:

  1. Account Information: This includes your name, user ID, email address, and password hash/salt used for security purposes.
  2. Payment Details: Credit or debit card numbers (masked), expiration dates, and billing addresses are processed through secure payment gateways.
  3. Financial Records: Transaction history, order details, and subscription data may be stored for billing and accounting purposes.
  4. Purchase Information: Details about products or services you’ve purchased from us, including quantities and purchase dates.
  5. Mobile Device Identifiers: Unique device identifiers (UDIDs) or similar technologies used to recognize your mobile device.
  6. Location Data: If you choose to share it, we may collect location information to provide personalized content or services.
  7. Feedback and Reviews: Any comments, reviews, or ratings you submit through our platform.
  8. Social Media Information: Content and data from social media platforms when users interact with our posts or share their activity.
  9. Product Interest: Information about products you’ve shown interest in, viewed, or added to your cart on our website.

Cookies

We use cookies and similar tracking technologies for several reasons:

  1. Improved User Experience: Cookies help us remember your preferences, ensure seamless navigation, and personalize content tailored to your interests.
  2. Analytics and Performance Monitoring: We utilize analytics tools that rely on cookies to gather information about how our website is used, track user behavior, and monitor performance.
  3. Functional Requirements: Some cookies are essential for the proper functioning of our services, enabling core features like secure login, shopping cart functionality, and language preferences.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie settings based on their preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purpose for which it was collected, including:

  1. Account Maintenance: We store account information while your account is active and for a reasonable period after its deactivation to comply with legal requirements or resolve disputes.
  2. Transaction History: Financial records and order details may be kept for billing purposes and tax compliance, typically for a period of 7 years.
  3. Customer Support: We may retain communication records and the content of interactions for customer service purposes and quality improvement initiatives.
  4. Legal Obligations: In certain cases, we are legally required to keep personal data for specific periods (e.g., tax or financial reporting).

Once the retention period expires, your data will be securely deleted or anonymized unless we are required by law to retain it for longer.

Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data, including:

  1. Access: The right to request access to the personal data we hold about you and to know how it is being used.
  2. Rectification: The right to correct inaccurate or incomplete personal data.
  3. Erasure (Right to be Forgotten): In certain circumstances, the right to request the deletion of your personal data.
  4. Restriction: The ability to limit the processing of your personal data under specific conditions.
  5. Data Portability: The right to receive a copy of your personal data in a structured, commonly used format, and to transfer it to another controller.
  6. Objection: The right to object to the processing of your data for direct marketing purposes or similar activities.
  7. Non-Discrimination: The right not to be subject to automated decision-making processes that significantly affect you (unless otherwise required or permitted by law).

To exercise any of these rights, please contact our Data Protection Officer using the details provided in the “Contact Us” section below. We will respond to your requests as soon as possible and within applicable legal timeframes.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically for the latest information. Continuous use of our services after the posting of any revised Privacy Policy constitutes your consent to those changes.

Contact Us

If you have any questions, concerns, or requests regarding your privacy, data security, or this policy, please contact us:

  • Email: [email protected]
  • Postal Mail: Data Protection Officer, Quad Biking Jebel Ali Dubai, [Address], [City], [Country]

We value your trust in our company and are committed to protecting your personal data. This Privacy Policy was last updated on [Date].